Appointments

You do not need a referral to see a practitioner at Hills Physiotherapy. Services are made by appointment only. Appointments are booked by contacting reception on 1300 944 557. Reception will always try to book  you with your preferred practitioner, and will  advise of the wait  time, and your options if your practitioner is fully booked.

Cancellations

Hills Physiotherapy uses an SMS reminder as a courtesy for our patients. Cancellations are made by calling reception on 1300 944 557. A cancellation fee may apply if no notice is given for a cancellation.

Consultations

Standard consultations are as follows:

  • Physiotherapy: practitioners discretion, 30 minutes allocated
  • Myotherapy: 45 minutes
  • Remedial Massage: 60 minutes

Longer consultations are available for an additional cost. If you require a scan to be read, please make an appointment to do so.

Billing

Hills Physiotherapy is a private practice and do not bulk bill. We do accept referrals for Medicare treatment plans, Work Cover Claims, TAC and DVA claims. There is a gap fee associated for all of the above except DVA. This gap is the difference between what Medicare, Work Cover Insurance (or employer), or TAC pay and what we charge as a private practice. It ensures that compensable patients receive the same quality care as private patients. The gap fee is due at the time of service without exception. You will find the current fees at reception, or may ask any of our team.

Parking

At the Emerald practice, parking is available for patients at the rear of the practice, via Madigan Way. Please DO NOT use the stock feed shop as an entrance to clinic parking.

Patient Information/ Privacy

Hills Physiotherapy is committed to protecting your privacy. You will be asked on you initial visit to fill in a patient information sheet. This is to identify you, and determine the appropriate care needed for treatment.

You may find a copy of our complete privacy policy here.

Comments/ complaints

You have a right to comment on the service you have received. Please do so in writing, and send feedback to admin@hillsphysiotherapy.com.au, or in letter form addressed to The Practice Manager – Hills Physiotherapy Clinics, 381 Main Road, Emerald, Victoria 3782. All complaints are taken very seriously and handled within 48 hours. Please see reception for local and state conciliation bodies if needed.