Do I need a referral?
No, not for standard private treatment or assessment. All of our therapists are “Primary Contact” practitioners, meaning no referral is necessary unless it is being paid for by a third-party. Workcover, DVA (Veterans Affairs), and Medicare Team Care arrangements require a GP referral to be claimable to offset the cost of the treatment.
How do I book an appointment?
By booking online here , calling the individual clinic or through our 1300944557 (13009HILLS) phone number, or by simply walking through the door of a practice and talking to our friendly reception team.
What are the opening hours?
It varies slightly from clinic to clinic, but in general Monday to Friday 9am-6:30pm, and Saturday morning 9am-12pm. Call us if you need a later or earlier appointments, as these can sometimes be accommodated.
What do I need to wear or bring?
For Physiotherapy, or exercise based appointments (Exercise Physiology, Clinical Pilates or Exercise, GLA:D), please wear comfortable, loose fitting clothing. Grip socks are required for Pilates classes. Additionally, bring along doctors referral letters, scan results and any relevant test results. If claiming through private health insurance, you’ll need your card or enabled phone to claim through Hicaps.
What can I expect at my appointment?
Your therapist will discuss the proposed assessment and treatment with you, ensuring that you fully understand what is required. You may then agree to participate in some or all of the proposed assessment or treatment, and know that this consent can be revoked at any stage and for any reason. Informed consent requires that any risks and benefits of assessments or treatments will be explained to your satisfaction. You should also be given some idea of the recovery time, and number of sessions potentially required, including costs, should you require them.
What if I am running late for my appointment? Or miss it?
If you are running late, please call and we will check with your therapist if they have enough time to see you when you arrive. It’s possible there wont be enough time to provide a complete and adequate service. Late cancellations or no-show without calling will incur 80% of the full cost of the service, or full fee for Group Exercise such as Pilates or Yoga, payable on your next visit or by online banking when we send you an account. Compassion will be given for difficult circumstances.
Payment types available
We accept cash, EFTPOS, Credit Card, AMEX, and online transfer. Our HICAPS terminal allows you to process your rebate straight away with your card or enabled device, leaving you to pay the gap fee.
How much is the gap fee?
Each health fund has it’s own schedule of rebates depending on item code and level of cover. You should call your health fund to check these if you need to know prior to attendance, but feel free to call us to get the item code you’ll need to work out the rebate.
Is there a gap fee for Workcover / TAC / DVA / Medicare?
Yes, for most of these. Third-party payers rebates are significantly below market rate for physiotherapy / osteopathy / exercise physiology services, meaning that Hills Physiotherapy will charge the gap between the rebate amount and our normal fees. This ensures all patients are treated equally, getting the same high quality service, care and hospitality.
For Workcover and TAC you are required to pay for your treatment up front for the first few visits, and claim your rebate back from your employer. Once your claim has reached the excess, we can bill the insurer for the rebate amount and you only have to pay the gap on the day.
For Medicare you pay your account in full, and have your rebate back in your nominated bank account usually within 24hrs.
For DVA / Veterans affairs it is illegal to charge above the gazetted rate, so there is no gap.
